At our website, we are committed to providing high-quality products and excellent customer service. We understand that sometimes products may not meet your expectations or may be damaged during shipping, and we want to make the return and refund process as easy and transparent as possible.
Return Policy :
- If you are not completely satisfied with your purchase, you may return it within 14 days of receipt for a refund or exchange. To initiate a return, please contact our customer service team at contact@stopnbuy.co.uk and provide your order number and the reason for the return.
- To be eligible for a return, the item must be in its original condition, unused, and in its original packaging. We reserve the right to reject any returns that do not meet these criteria.
- Please note that the customer is responsible for the return shipping costs, unless the item is defective or damaged upon receipt. Once we receive your return, we will inspect it and process your refund or exchange within 7-10 business days.
Refund Policy :
- If you are eligible for a refund, we will issue a credit to your original method of payment. Please note that shipping costs are non-refundable, unless the item is defective or damaged upon receipt.
- If you receive a defective or damaged item, please contact our customer service team immediately at contact@stopnbuy.co.uk. We will arrange for a replacement or refund as soon as possible, at no additional cost to you.
- In the case of an exchange, we will ship the replacement item to you free of charge, as long as it is of equal or lesser value than the original item. If the replacement item is of higher value, you will be responsible for paying the difference.
We reserve the right to modify or update this return and refund policy at any time, without prior notice. Any changes will be posted on our website and will take effect immediately.
Thank you for choosing our website for your shopping needs. If you have any questions or concerns, please do not hesitate to contact our customer service team.