Shipping Policy :
We offer shipping services to customers in the United Kingdom. Orders are processed and shipped within 1-3 business days from the date of order placement. Once shipped, customers will receive a tracking number via email to track the status of their shipment.
We offer the following shipping options:
- Standard Shipping: Delivery time within 7-8 business days
- Express Shipping: Delivery time within 3-5 business days
Please note that the delivery times mentioned above are estimates and can vary depending on the shipping location and carrier. We are not responsible for any delays caused by the carrier or customs.
International Shipping Policy :
We also offer international shipping to select countries outside of the United Kingdom. International orders are processed and shipped within 1-3 business days from the date of order placement. Once shipped, customers will receive a tracking number via email to track the status of their shipment.
International shipping rates vary depending on the shipping location and the weight of the order. Customers will be able to view the shipping cost at checkout before completing their order. Please note that customers are responsible for any customs fees or taxes incurred in the destination country.
We offer the following international shipping options:
- Standard International Shipping : Delivery time within 7-8 business days
- Express International Shipping : Delivery time within 5-7 business days
Cancellation Policy :
We understand that sometimes orders need to be cancelled. Customers can cancel their order within 24 hours of placing the order by contacting our customer service team via email or phone. After the 24 hour period, orders cannot be cancelled as they would have already been processed and shipped.
If customers receive an order that is incorrect, damaged or defective, they can contact our customer service team within 7 days of receiving the order for a return or exchange. The item(s) must be returned in its original packaging with all tags and labels intact.
Refunds will be processed within 14 days of receipt of the returned item(s) in its original condition. Shipping costs for returns will be borne by the customer, unless the return is due to our error.
Please note that we do not accept returns or exchanges on items that have been worn, washed, or altered. We reserve the right to refuse returns or exchanges that do not meet our return policy requirements.