Shipping Policy :
We offer free shipping services to customers in the United Kingdom. Orders are processed and shipped within 1-3 business days from the date of order placement. Once shipped, customers will receive a tracking number via email to track the status of their shipment.
We offer the following shipping options:
- Standard Shipping: Delivery time within 7-8 business days
- Express Shipping: Delivery time within 3-5 business days
Please note that the delivery times mentioned above are estimates and can vary depending on the shipping location and carrier. We are not responsible for any delays caused by the carrier or customs.
These delays are typically due to address issues, drop-off or pickup problems, the receiver being unavailable, environmental factors, or other unforeseen circumstances.
In such cases, please contact us via WhatsApp at +44 7384 043123 ( Chat Us ) so we can investigate and try to resolve the issue. Please be aware that it may take 4 to 5 days for resolution, as the courier may require 2 to 4 days to investigate the issue.
Make sure not to raise any claims during this time. If a claim is raised or the item is delivered after the claim is processed, and a refund has been issued, you will be required to repay. Returns will not be possible under these circumstances.
International Shipping Policy :
We also offer international shipping to select countries outside of the United Kingdom. International orders are processed and shipped within 1-3 business days from the date of order placement. Once shipped, customers will receive a tracking number via email to track the status of their shipment.
International shipping rates vary depending on the shipping location and the weight of the order. Customers will be able to view the shipping cost at checkout before completing their order. Please note that customers are responsible for any customs fees or taxes incurred in the destination country.
We offer the following international shipping options:
- Standard International Shipping : Delivery time within 7-8 business days
- Express International Shipping : Delivery time within 5-7 business days
Cancellation Policy :
We understand that sometimes orders need to be cancelled. Customers can cancel their order within 24 hours of placing the order by contacting our customer service team via WhatsApp at +44 7384 043123 ( Chat Us ) if not dispatched from warehouse. After the 24 hour period, orders cannot be cancelled as they would have already been processed and shipped.